Tell us about a change

If you are a deferred member

How do I tell you I’ve changed my name or address?

You can write to us using the contact us details or use this form. If you have changed your name, you need to send us proof us of the change, e.g. marriage certificate, decree absolute. You don’t have to send us the original documents, a photocopy is fine.

How do I tell you who should receive my benefit if I die before retirement?

You can update your nomination form at any time. You can download this form, fill it in and send it to the address on the contact us page. Or you can ring the Administration Team using the helpline number on the contact us page and they will send you a new form. The form is only valid if it has been logged by the Administration Team, so please look out for an acknowledgement. You should hear from us within ten working days.


If you are a pensioner

How do I tell you if I’ve changed my name or address?

The easiest way to update your name or address is to log into MyPension and make the update online. Alternatively, you can download and fill in this form and send it back to us using the details on the contact us page.

How do I tell you if I have changed my bank account details?

We need you to tell us in writing of any change to your bank details, so please write to us at the address on the contact us page, or download this form. Please make sure you provide all the information needed by your bank to make a payment, usually a six digit sort code and an eight digit account number. Some banks also require a roll number or other reference number. If you are unsure, please check with your bank.

We can only pay your pension into a bank account in your name, or an account you hold jointly with another person.

If you live outside the UK and want to have your pension paid into an overseas account, please contact us and we will send you a form. We need to gather additional information to be able to make a payment overseas.

How do I update my death benefit nomination?

If you have been receiving your pension for less than five years, there may be a benefit payable to your next of kin. You can download this form, fill it in and send it to the address on the contact us page. Or you can ring the Administration Team using the helpline number on the contact us page and they will send you a new form. The form is only valid if it has been logged by the Administration Team, so please look out for an acknowledgement. You should hear from us within ten working days.

If you have been receiving your pension for more than five years, there is unlikely to be a lump sum payable on your death.

Most Scheme pensions provide a contingent spouse’s pension, but you don’t need to complete a nomination form to tell us about your spouse or partner.